Return and Exchange Policy – Sketch to real
Thank you for shopping at Sketch to real. We take pride in creating high-quality 3D printed models. We carefully check and pack every order, but if something goes wrong during delivery, we are here to help.
When can you request an exchange?
We offer a replacement or exchange only under the following conditions:
The product is broken or damaged when you receive it.
The product is defective or has a printing error.
You received the wrong product (different from what you ordered).
(Note: We do not offer returns or exchanges if you simply change your mind, as our 3D models are often custom-made.)
Mandatory Requirement: Unboxing Video
To protect both our customers and our business, a continuous product opening (unboxing) video is strictly required for any exchange request.
The video must show the sealed package and the shipping label clearly before you open it.
The video must be uncut and clearly show the damage, defect, or wrong item inside the box.
Without a proper unboxing video, we will not be able to process your exchange request.
How to claim your exchange:
1. Record the Video: Take a clear unboxing video as soon as you receive the package.
2. Send it to Us: Send the unboxing video, a clear photo of the damaged/wrong item, and your Order ID to our WhatsApp number: [Enter your WhatsApp Number here].
3. Wait for Verification: Please report the issue within [Enter number, e.g., 24 or 48] hours of delivery. Our team will review your video and respond to you on WhatsApp.
4. Get your Replacement: Once your request is approved, we will arrange to send you a fresh, perfect 3D model as a replacement.
If you have any other questions about your order, please feel free to message us on WhatsApp!
